activefeedback

Existing feedback strategies don't work. They only focus on collecting feedback and ignore the most important part - what you do with that feedback. ActiveFeedback is more than just a survey, it helps you create a feedback strategy that works, and gives you the tools and insight to act upon it. Easily create branded surveys that help you understand how your customers and employees feel and their reasons why they feel that way. Then put this feedback to good use: Respond directly to feedback in the communications platform to resolve issues and thank happy customers. Make necessary improvements at critical stages of your customer journey to increase conversion. Save time and money by investing in your business in the areas that customers highlight. Align your team behind your Customer Happiness Score®, a single score that measures your performance. Resolve issues straight away, reduce complaints and build a reputation as a company that cares. Personalise your marketing and gain more loyal customers, with data driven by genuine customer feelings. Build your reputation with consistent, quality reviews and boost your online review site rankings. Find out what really matters to your employees, motivate your teams and reduce staff turnover. ActiveFeedback is the future of feedback. Create your feedback strategy today. Visit www.activefeedback.com to find out more or start your free trial.