credit & investments ombudsman

The Credit and Investments Ombudsman (CIO) provides a free, independent and impartial dispute resolution service to consumers in Australia. We investigate complaints between consumers and financial services providers. CIO has been approved by the Australian Securities and Investments Commission (ASIC) and the Office of the Australian Information Commissioner (OAIC) as an external dispute resolution scheme to deal with financial services and privacy-related complaints. CIO has more than 25,000 members who operate in a variety of financial service sectors. These include credit unions, building societies, non-bank lenders, mortgage brokers, financial planners, debt purchasers and collectors and time share operators. CIO is an industry-funded company limited by guarantee, registered as a not-for-profit charity. We are not government-funded, nor do we regulate the financial services industry or discipline participants of our scheme. CIO as a workplace Our people are critical to our vision, and are at the heart of our service delivery. They are committed to providing a fair and impartial service to both consumers and members. We have a strong commitment to diversity through promoting inclusive workplace policies and practices that foster dignity, respect and acceptance. Our people are well represented across educational backgrounds, career experiences, talents, cultures, age, lifestyle choices, gender and ethnicities, enabling them to better engage, and provide a valuable service to both consumers and members. Our core values of fairness, trust, professionalism, passion and excellence aim to define our interactions with consumers, members, colleagues and stakeholders.