finger lakes business services, inc.

Finger Lakes Business Services, Inc. is a live, 24/7 answering service and call center offering services for more than 45 years in upstate New York (NY). We conduct business throughout the US under our AnswerUSA Group division. You may know us as: Finger Lakes Answering Service (Auburn, NY) Answer Finger Lakes (Auburn, NY) Answer Syracuse (Syracuse, NY) Answer Watertown (Watertown, NY) Answer Bay Area (Tampa, FL) Through acquisitions, we welcomed several companies to our team: Communications Group (Syracuse, NY) Elite Communication (Brandon, FL) Answer Bay Area (Tampa, FL) Communication Services (Steamboat Springs, CO) Nunns Communication (Rome, NY) Greeley Answering Service (Greeley, CO) Executive Support Services (Oswego, NY) Ithaca Answering Service (Ithaca, NY). We've been recognized annually with the prestigious ATSI Award for Excellence since 2004. We were honored with BEST IN THE WORLD in 2013 and 2014, and continuing to attain Top 10 standings. Our Customer Representatives are skill tested, and undergo extensive training for 3-6 months. Continuous call monitoring and training is a part of each operators weekly routine. We have trained, experienced operators proficient in handling a wide range of dispatch services. We believe in rewarding our Call Center teams with Awards for Excellence. Supervisors are on duty at all times to answer questions. All calls are digitally recorded and archived. Support procedures are in place to ensure calls are delivered. Back-up generators, redundant phone lines and internet connections ensure service at all times. We are HIPAA compliant, protecting your privacy, as well as your clients and patients. We never require a contract and our customers can move between plans at any time. We have an A+ ranking with the Better Business Bureau for upstate NY regions.