First Consulting

First Consulting is a rapidly growing, no-nonsense consultancy organisation with a passion for operational processes. We were founded in the Netherlands in 2006, and started business in the UK in 2017. Our goal is to improve the operational performance of our clients whilst reducing their cost base. We are active in the utilities, telecommunications, and financial services sectors. We don’t operate from a remote headquarters, but at our client’s offices, in all layers of the organisation. Through working side-by-side with our clients, we are able to form a deep understanding of the total process landscape and its performance. We distinguish ourselves by combining in depth process and system knowledge with operational delivery rigour. Process We believe that smart and simple business processes form the basis for optimal operations. In close collaborating with our clients, we assess their business processes using different techniques such as Lean, Six Sigma, Process Mining, RPA and Data Visualisation; only applying tools and techniques where they deliver value for the customer. Technology We use IT to make business processes transparent and optimise their flow. We work according to Agile Scrum, for faster software development, lower development and maintenance costs, improved data quality, and optimal customer engagement. Our Technology consultants work on advanced solutions within agile application development, reporting & analytics, data quality & migrations, and financial asset management. While doing so, we cooperate closely with our software partners Mendix, Spatial Eye, Yellowfin, and Informatica. Implementation We acknowledge the importance of the human and organisational side of process changes, and ensure sufficient attention is given to these elements in every project. This leads to better insight to organisational bottlenecks, unambiguous and structured communication, increased involvement, commitment, understanding and embedding of change.