global enterprise international malaysia (a member of singtel group)

GLOBAL ENTERPRISE INTERNATIONAL (M) SDN BHD (GEIM) (a member of Singtel Group) is the premier delivery centre committed to bringing the best global communication solutions to customers. Established in 2013 as part of Singtel’s strategy to provide support by establishing capabilities that will contribute to its growth aspirations, GEIM serves Singtel including its subsidiaries, Optus and NCS Pte Ltd. Known as Regional Delivery Centre (RDC) to our counterparts, GEIM is the first talent-centric centre focused on supporting Singtel’s umbrella of organization—acting to support growth, improve customer experience, operational performance, cost leadership, and competitiveness. RDC is an offshore centre designed to leverage existing group capabilities and extending those capabilities beyond Singapore and Australia. Being a multi-site operations centre with centralized operations, we are moving towards providing value-added services to our customers in a secured and trusted environment, utilizing the right processes and tools. Our key capabilities include: 1. E2E Project Management, Provisioning, and Service Delivery 2. Tier 0/1/2 Technical Support for Telecommunications and ICT Services 3. Bids, Sales Operations, Pre-sales, and Design Capabilities for ICT and Telecommunication 4. Overall offshore support for: • Human Resources – Business Partnering • Talent Acquisition and Management • Finance and Admin • Facilities and Security GEIM is driving customer experience through improved satisfaction and operational performance. The 24x7 model and competitive skillset that covers ICT, project management, carrier services, and service provisioning is envisioned to provide world-class and exceptional delivery to our customers.