i-docs

i-docs is a suite of BSS (Business Support System) software modules designed for Financial Institutions and Telecom Operators. Our clients are major banks and mobile, landline, ISP providers that operate internationally and depend on our systems to ensure business continuity and handle large quantities of sensitive data in a secure environment. i-docs modules offer structured, on-demand and interactive personalized communications with end-customers through multi-channel delivery options: customer support centers or other points of service, web-banking or other portal options, mobile, and paper communication via post. We add value in the area of Customer Communications Management not only by enabling companies to significantly reduce operating costs, but by doing much more. From opportunities to increase market share with features like cross-selling and up-selling, reduce churn rate through a more interactive customer service (B2B or B2C), stabilize cash flow by simply sending end-users alerts to pay, i-docs will manage your invoicing and bank statement processes, electronic presentment and analysis, or set up loyalty and card management systems to meet all your transactional needs. i-docs has offices and development centers in Munich, Paris, and Athens (and Tel Aviv as of 2011), installations in 8 countries and integrations with numerous BSS systems as well as Core Banking applications, Billing, ERP and CRM systems and Enterprise Content Management systems.