Infakt Insights

Consumer perception towards services has changed. The expectations have moved from needs to wants. Despite having the best infrastructure and offerings - businesses have to strive hard with their poor customer experience .Today, consumer experience is crucial for business growth that too across sectors. We address all the touch points in the consumer life cycle to provide valuable insights to brands. Infakt is a mechanism that gives brands a competitive edge in this highly aggressive and price sensitive market. We give a deep dive into the customer experience and highlight a consumer’s perspective - towards the business/brand. Our Mystery Audits and Research services are uniquely designed to translate brands'​ credibility and positioning into operational efficiency. Our aim is to create memorable customer experience, build an emotional connect to drive deeper brand loyalty. AUDITORS - Combination of intellectual capability & relevant experience Our auditors have the subject knowledge and understanding of customer experience and with our meticulous training we reach the desired objective SOLUTIONS • Mystery Shopping • Competitive Bench marking • Market Research • Operation Process Consulting • Training & Development Interested in becoming a Mystery Shopper? We are open to enthusiasts who are passionate about uncovering consumer insights. Although we are stringent with our screening process and experienced Mystery Shoppers hold preference, we are open to train passionate professionals, and ready to flex analytical skills.