optimum operating procedures and services pty ltd

OOPS is a specialist in every aspect of service operations and processes, and their impact on your customer experience. Bringing expertise built over 19 years in Mystery Shopping, Service Benchmarking, Surveys and Focus Groups, and Staff Training and Development, OOPS has the skills and experience to really shift the performance of your business. Our proprietary reporting systems - hosted in the Cloud for real time access - are not just a reporting tool but a real opportunity to understand your customer interactions and service functions. Audit data is available online within 24 hours of each Mystery Snoop visit, giving you full visibility over every aspect of the process. With an audit scope, question inventory and reporting system all able to be tailored to suit the needs of any client in any industry, you'll always receive meaningful information in an easy to use format. In addition to research and analysis, OOPS writes and presents a series of practical and motivational workshops designed to really lift the service standards in your business, shift the thinking of your people in relation to their customers and ignite the potential in all of your team. Our workshops cover all the practicalities and operational aspects of giving excellent customer service - from welcoming and dealing with enquiries, effective telecommunications, internal workplace culture, leadership development, to service in the retail context.