S&G Response

We are an established provider of leading solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third party claims administrators. Handling over 10,000 motor claims per month, with over 100 employees and a forecasted 2018 /2019 annual turnover of £36m, our business is recognised as a specialist solutions provider for outsourced claims management. We deliver end-to-end claims handling with “one claim – one claim handler” at the core of the operating philosophy, operating a “hub and spoke” model with our supply chain and investing heavily in people and process development to allow us to remain flexible and nimble. We pride ourselves on our true partnership approach by recognising the individual needs of each customer and creating a bespoke solution that delivers to their exact requirements. We have access to over 150,000 vehicles across 450 locations in the UK and have an established extensive UK network of 177 repairers enabling us to provide onward mobility solutions around the clock anywhere in the UK, ensuring repair management is closely controlled keeping costs and vehicle off road time to a minimum. We also have a dedicated specialist HGV network of 55 repairers for HGV, light commercial and specialist vehicles. We control the full life-cycle of the claims process in-house using best practice to deliver optimal results for the customer and client. Our key supply chain partners work with us through system integration, automation and through the long standing strong relationships ensures that we work together seamlessly to deliver an industry leading service. We are regulated by the Financial Conduct Authority and the Claims Management Regulator whilst also being recognised with the Gold Standard from Investors in People. Full details can be found at www.sandgresponse.co.uk