Currently focused on building new B2B relationships, growing our Support Team, and providing expert managed IT services & support for all Silverleaf clients. As dedicated IT resource for hundreds of end users and devices, our Support Team answers all client requests promptly via help desk ticketing system, providing fast remote support service, dispatching techs for on-site support service as needed, managing accounts receivables/billing, and creating/maintaining IT documentation, managing remote monitoring & maintenance (RMM) systems. We have completed numerous IT implementation projects, including workstation, server, and network hardware upgrades, Wi-Fi installations/configs, VoIP phone installs, OS software installations/configurations, data backup/recovery, and cloud email migrations from legacy email providers to O365 and G Suite. Completed CompTIA A+, Net+, and Sec+ training and certifications. We develop standardized policies and procedures for ensuring maximum up-time (and minimal down-time) on managed client systems, and have implemented internal CRM and ticketing systems for end-to-end customer experience optimization. Founded in 2010, Silverleaf started out fixing laptops and desktops for home customers and small business clients, delivering "WOW" customer service, and helping people with information technology.
Currently focused on building new B2B relationships, growing our Support Team, and providing expert managed IT services & support for all Silverleaf clients. As dedicated IT resource for hundreds of end users and devices, our Support Team answers all client requests promptly via help desk ticketing system, providing fast remote support service, dispatching techs for on-site support service as needed, managing accounts receivables/billing, and creating/maintaining IT documentation, managing remote monitoring & maintenance (RMM) systems. We have completed numerous IT implementation projects, including workstation, server, and network hardware upgrades, Wi-Fi installations/configs, VoIP phone installs, OS software installations/configurations, data backup/recovery, and cloud email migrations from legacy email providers to O365 and G Suite. Completed CompTIA A+, Net+, and Sec+ training and certifications. We develop standardized policies and procedures for ensuring maximum up-time (and minimal down-time) on managed client systems, and have implemented internal CRM and ticketing systems for end-to-end customer experience optimization. Founded in 2010, Silverleaf started out fixing laptops and desktops for home customers and small business clients, delivering "WOW" customer service, and helping people with information technology.
Company Information
- Industry
- Information Technology And Services
- Company Type
- Privately Held
- Founded
- unknown
- Employee Range
- 1-10
- Revenue Range
- Not available
Location
- Address
- 14320 Ventura Blvd CA Sherman Oaks
- City
- Region
- Postal Code
- 91423
- Country
- United States