digital conversations, human connections.
social factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. what we do. every great digital customer experience starts with a human connection. social factor brings the sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. who we are. our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-eleven, linkedin, petsmart, toyota, and youtube. together with platform partners like sprinklr, the social factor team helps clients optimize and achieve better business results.