Solutions Culture Pty

Imagine driving a car around with the brakes half on. How much harder would it be to get anywhere? And what about the cost of the additional fuel used and extra wear caused? And then theres the increased time needed to get anywhere and the frustration of other cars overtaking you. Unpleasant, right? Imagine then fitting a turbo charger to the vehicle to try and improve the situation. Would that make a difference? Yes, a bit. Would the turbo really solve the problem or eliminate the extra costs or wear? Not really. This example is a lot like what numerous dealership service department experience every day. While they are working hard at performance delivering quality, satisfying customers and maintaining profitability its as if there is something holding them back or working against them. Thats because there is! We call it Friction. Much like the brakes being half on when driving a car, friction makes everything harder, take longer and cost more. And pushing the team harder to achieve the outcomes wont make much difference. You need to address the issue. You need to reduce the Friction thats working against you and your team. Put simply Friction in a service department has three main causes. Abrasion (Wrong Thinking), Corrosion (Poor Systems or Information) and Erosion (Staff management). Going back to our car analogy, what if there was a way to minimise the amount the brakes were on (the Friction), AND turbocharge the vehicle as well? Would that have an impact on performance? Of course it would. and that is what we do for dealership service departments. Our unique approach and QUICCR (Quicker) Team development process not only addresses the friction that hinders performance, we collaborate with your team (Managers, Advisors, and especially Technicians) to boost their individual capacities to deliver better results consistently and sustainably. We call that Friction-Less. To find out more, connect with us here, or go to our website