TeleFaction

TeleFaction er eksperter på kundemålinger og kundetilfredshed. Vi udfordrer status quo og gør en forskel for vores kunder hver dag. Vi fokuserer på at levere lettilgængelig og handlingsorienteret kundefeedback, som gør det muligt for din virksomhed at arbejde kvalificeret og resultatorienteret med kundetilfredshed og forandringsledelse. Vi kalder det Return On Behavior®. TeleFaction har leveret kundetilfredshedsmålinger til hele Europa siden 2001. Vi arbejder tæt sammen med en række store, men også mindre virksomheder og organisationer rundt om i Europa, bl.a. Danske Bank, Movia, Danica Pension, FTF-A, ENIIG m.m. To our English customers The TeleFaction Gemba platform is a patent pending system that allows you to collect and manage your feedback through a number of touch points such as email, phone, web, SMS and postal surveys into an intuitive online application that provides ease of access for analysis and intelligent action management. Working with a modular system, Gemba enables you to concentrate on analyzing your data either from customers as a customer experience management system, or from employees as a human resources training platform. The unique easy to use survey platform allows you to gather and understand the insights of your customers, employees and partners alike. As experts in the field, you will benefit from best practice knowledge put into the Gemba platform. Furthermore we can work closely with you to ensure that you work with the right communication and feedback channels, but also determine where you are able to deliver measurable results to ensure a quick return on investment. TeleFaction works closely with a number of the largest corporations and companies with the Nordic sector, with brands such as Danske Bank, Aller Media, Alm. Brand, Movia, Gjensidige and Ikano Bank to name a few. Company History TeleFaction was formed in 2001 and is privately owned by private investors and is headquartered in Copenhagen, Denmark.