The Property Ombudsman

The Property Ombudsman provides an impartial, independent Ombudsman service for unresolved disputes between consumers and property agents. Operating since 1990 with over 30,000 UK property agents’ offices registered, is the primary Ombudsman for the private property industry. The Ombudsman's role is to consider complaints against the agents'​ obligation to act in accordance with our Codes of Practice and to propose a full and final resolution of the dispute. Where appropriate he will make an award of financial compensation and/or direct the agent to take another action. Consumers are not bound by the Ombudsman’s decision however, registered agents are. Our Codes of Practice provide agents with Chartered Trading Standards Institute-approved standards which enhance client protection and saves time and potential legal fees when disputes arise. We also provide advice and guidance for consumers and agents on matters of best practice and regularly contributes to the trade media. We provide consumers with a free and impartial route to resolve disputes, avoiding potential legal action. Our consumer guides help buyers, sellers, landlords and tenants with guidance for businesses when dealing with complaints. As a member of the Ombudsman Association, we adhere to its principles of good governance; independence, openness, transparency, accountability, integrity, clarity of purpose and effectiveness.