The Sigma Financial Group

Sigma Connected is a multi-award winning provider of outsourced contact centres, business process outsourcing, training and consultancy services. Specialities include: Customer Services, Vulnerable Customer Support, Collections, Complaints Handling and SoLR Support. Clients include many leading UK brands across the Utility, Financial Services, Retail and Telecoms sectors. For these we deliver passionate 'client dedicated' teams, multi-channel contact centres and onshore / offshore capabilities. This results: exceptional customer experiences, high performance and full compliance - at a highly competitive cost. Reach:Out is the latest initiative from Sigma to help companies better support their vulnerable customers in debt and those in financial hardship. Awards: • 3x Finalist - Best Outsourcing and Partnership Initiative of the Year | Best Vulnerable Customer Support Initiative | Energy Team of the Year - Credit Strategy, Utilities & Telecoms Awards, 2020 • Winner - Energy Team of the Year, Collections - Utilities & Telecoms Awards, 2019 • Winner - Best Outsourced Complaint Handling - UK Complaints Handling Awards, 2019 • 2x Finalist - Utilities & Telecoms Awards, 2019 • Winner - Leader of the Year – Transition and Implementation - Credit Strategy, Utilities & Telecoms Awards, 2018 • Finalist - Utility Partner of the Year - Utility Week Awards, 2018 • Finalist - Outsourcing Partnership of the Year - UK Contact Centre Awards, 2018 • Finalist - Best Outsourcing Initiative of the Year - Utilities & Telecoms Awards, 2017 • Winner - Best Outsourcing Initiative of the Year – Utilities & Telecoms Awards, 2016 • Winner - Best Joint Customer Service Initiative of the Year – Utilities & Telecoms Awards, 2016 • Winner - Outsourcing Partnership of the Year – Midlands & Yorkshire Contact Centre Awards, 2016 • Winner - Energy Team of the Year - Utilities & Telecoms Awards 2015 • Winner - Outsourcing Partnership of the Year - Midlands Contact Centre Forum, 2015