TIC: Social and Messaging AL/NLP Technology

TIC is an innovative Irish registered software company, based at the Rubicon Innovation Centre in Cork, Ireland. TIC has identified a problem wherein corporations are not leveraging the full power of social media (Twitter, Facebook and WeChat), due to the amount of time and effort that is required to proactively engage with customers via this channel. TICs proprietary solution, BizTweet, is the IATA award winning software (Passenger Innovation awards 2014). BizTweet is an innovative, scalable, social decisioning software that empowers corporations to proactively communicate with millions of its customers. The data driven artificial intelligent software enables companies to send individual, real-time messages to customers at key trigger points throughout the customer (passenger) experience. This will increase customer satisfaction and loyalty whilst also generating new revenue opportunities for its business. This pioneering software represents an innovative, new departure in pro-active social customer service. Our customers are spread over four continents and range from 2.5M passengers up to 85M passengers. Examples of our technology and a subset of our 60 client airports can be found on www.BizTweet.aero