YourCX

At YourCX, we help you to exactly understand your customers to achieve success of your business. We specialize in wide variety of customers research and analytics - CX, UX, online, retail, mobile research combined with ROI analytics. We are based in Poland, we offer a variety of tools and methodologies to help businesses understand and improve their customer interactions across different channels. Our services include conducting surveys, analyzing customer feedback, and providing insights through detailed reports and dashboards. For online channels, such as e-commerce websites and mobile applications, we collect data through our own web analytics systems, user surveys, and customer behavior tracking. This allows businesses to understand user journeys, identify pain points, optimize microconversions and improve overall customer satisfaction. For offline channels, we employ methods QR codes, map reviews, loyalty program shopers, push notifications to collect data and other methods. We analyze this data to measure various aspects of customer experience, including service quality, product availability, and overall satisfaction. Our platform also integrates with existing systems to provide real-time alerts, detailed segmentation, and comprehensive data management, making it easier for businesses to respond to customer feedback promptly and effectively. Our clients include large entities in telecommunications, e-commerce, and retail sectors, such as TUI, Multikino (Vue), Orange and Leroy Merlin. By using advanced analytics and text processing, we help businesses not only to track customer satisfaction but also to understand the broader impact of customer experiences on business performance, such as customer lifetime value and word-of-mouth recommendations