Companies Directory

Founded in 2017, the Customer Experience Group is the alliance of three leading agencies, Wisely Insights, Albatross CX and Face2Face Training and Consultancy, helping brands transform transactional moments into relationships and emotional experiences. The Group caters to 180+ of the world’s iconic premium and luxury brands and helps them transition from a transactional model towards a personalized relationship and emotional model through research, consultancy, experience feedback, training and coaching. Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.

Founded in 2017, the Customer Experience Group is the alliance of three leading agencies, Wisely Insights, Albatross CX and Face2Face Training and Consultancy, helping brands transform transactional moments into relationships and emotional experiences. The Group caters to 180+ of the world’s iconic premium and luxury brands and helps them transition from a transactional model towards a personalized relationship and emotional model through research, consultancy, experience feedback, training and coaching. Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.

Customer Experience is anything & everything that a customer experiences right from discovering your business on a search engine to learning about your service on your website to signing up and then using it, leading to writing a review & recommendation and repeating. It is the entire journey and enterprises go through the pain of integrating numerous solutions for various touch points. System integration looks like a seemingly impossible task to map processes smoothly and deliver a uniform experience across the entire length of the journey. Customer Experience Lab combines Design Consultancy, Process Engineering, Technology Implementation & Custom Software Development to deliver curated experiences for your customers.

Customer Experience Systems is a CX training company helping brands provide a 5-star end-to-end experience for their customers. We help companies develop internal CX initiatives that are ongoing and involve all levels and departments of an organization. The benefits of implementing a customer experience initiative include: - Better employee engagement. We've found the more employees are engaged internally, the better the external experience for your customer. - More customer loyalty. This improves customer retention and reduces customer churn. - A unique marketing differentiator. Customer service is subpar in most businesses today. By providing a consistent A+ experience for your customer, you'll stand head and shoulders above your competition. -Increased bottom line. When a CX initiative is implemented correctly, all the above points add up to increased revenue and marketshare. Customer Experience is a megatrend that continues to grow. Savvy organizations are realizing the unique benefits of implementing an ongoing CX initiative. This strategy not only engenders customer loyalty but also prevent employee and customer churn, allows a brand to stand out in their industry and ultimately contributes to increasing revenue.

Advise start ups on building and redesigning ecommerce sites, growing and scaling revenue, customer base through cost-effective, customer-centric acquisition and retention marketing strategies.

Websites for Promotional Product Distributors * CRM Software for Promotional Products * Websites with Online Designer for Sign Makers * ERP Software for Print Brokers / Managers Formerly Trade Only, we were founded in the UK in 2003, supplying catalogues, websites and product sourcing tools to distributors of promotional items. We also run the UK's most successful promotional products trade show, the Promotional Products Expo (PPE). We purchased Customer Focus Software in 2005, adding their powerful business management software to our portfolio. Distributors now had all the tools they needed to market their business, deliver great customer service, and reduce operating costs. We launched a cloud-based version of Customer Focus, called VISION, into the UK and USA in 2010. This is designed for smaller distributors who don't carry inventory, and allows you to manage your entire promotional products business from any device with an internet connection. It's also delivered with a promotional products website so you can market your services online. More recently we launched SignStore, an eCommerce website coupled with an HTML Online Designer, specifically tailored to the needs of sign makers. We re-branded from Trade Only to Customer Focus in 2015, going back to the original name of the software. Having started out with specialist services for promotional products and print brokers / managers, we now offer services into the sign industries, corporate apparel, personalised gifts and more. Customer Focus better reflects our broad user base, and more importantly our unwavering commitment to delivering you services that will help your business succeed. As all of our technology services are delivered as a subscription service, we have to earn your business every single month - and that's just the way we like it. We want our customers to be at the top of their game, and we aim to provide you with the technology and support you need to get there.

At Customer Passion Point Limited (CPPL), we are passionate about creating value through innovative and affordable marketing consulting and training solutions. For nearly a decade, our team of dedicated value-creation consultants has been empowering businesses to build meaningful connections with their customers and enhance their capabilities. Our extensive experience spans various sectors, and we've had the privilege of supporting prestigious brands such as MTN Nigeria, Nigerian Bottling Company, World Bank IFC, Smartcash PSB, MoMo PSB, Zaron Cosmetics Group, MainOne Cables, and Axa Mansards, among others. We pride ourselves on our commitment to delivering excellence. Our client-focused approach ensures that we remain dedicated to achieving the goals of our clients, and we are only satisfied when they achieve sustainable success. Our Services: Marketing Consulting: Tailored strategies to drive growth and brand engagement. Training Solutions: Comprehensive programs to develop and enhance staff capabilities. Sales and Channel Development: Effective solutions to boost sales performance and channel efficiency. Customer Experience Management: Strategies to create exceptional customer experiences and build lasting relationships. Market Research: In-depth analysis to understand market trends and customer preferences, guiding informed decision-making. At CPPL, we believe in the power of collaboration and innovation. Our mission is to help businesses thrive and succeed in a competitive market by providing exceptional service and delivering results that matter. Join us on our journey to create lasting value and drive impactful business transformation.

We make customer feedback easy, actionable and insightful. ✓ ASK and gather more customer feedback, faster. Choose from multiple feedback channels that best suit your customers including SMS, email, QR codes, online or even printed material. ✓ ACT on issues immediately and retain more customers. ✓ IMPROVE by seeing what your customers like, what they don't like and where you can improve.