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Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 50 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.

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Service Robotics Ltd was set up to bring "robotics as a service"​ to ordinary people, to help make their lives better and to help solve some of our society's most pressing challenges. Our first project is GenieConnect®, which is a service platform with a friendly robot interface to enable extended independent living for older adults. The service helps to alleviate loneliness, and provide engagement and stimulus to promote cognitive retention. The service consists of a humanoid robot with multiple sensors, a service centre staffed by age appropriate staff who are ready to assist the user with any requirements, and a software suite based on cloud and local AI that continuously builds upon a user profile that is initially created upon service set up. Users can interact with the robot by voice recognition commands to access all services and AI is used for chat functions and completion of requested actions. A suite of user specific apps will be available as will full video and audio calling with other service users, family, carers and the service centre. Numerous other services for mental stimulation will be provided such as quizzes, films, TV, radio, web browsing etc all personalized by the AI or user profile criteria to offer the most rewarding user experience. The service will integrate with smart home devices and wearables to provide a comprehensive cocoon of care for users. Our short term objective is to a soft launch in Q1 2021 of 100 test users, where user needs and behaviours in the use of the robot and services can be verified and optimised.

“Service Sales Corporation (Pvt.) Ltd. (SSC) being Pakistan's leading retailer since 1954 has always been at the forefront of taking new initiatives to provide the best experience to our customers across Pakistan. Our operative business is divided into the segments of Retail, Wholesale, and Manufacturing. SSC is a leading player with more than 330 retail stores and 1000 independent retailers in its wholesale network across Pakistan. It operates with the sales lines NDURE, CALZA, Shoe Planet along with a state-of-the-art Shoe Production Facility (SPPL/SSCM). With a workforce of approx. 4500 employees, we are a team that takes immense pride in our rich heritage. We work day in and day out to keep our legacy alive. Joining the SSC family means being part of a very talented, passionate, and innovative team of individuals who work together to excel in the fast-paced and dynamic retail industry of today. SSC MANAGEMENT Leadership: Mr. Shahid Hussain – Chief Executive Officer Mr. Ahmed Hussain – Director Mr. Hamid Hussain – Director/CEO SSCM Mr. Tabish Sharif – Chief Financial Officer Mr. Usman Mir – GM HR Mr. Muhammad Abubakar – GM Merchandising Mr. Sulaiman Maqbool – National Retail Sales Manager Mr. Waqas Altaf – Head of Marketing

“Service Sales Corporation (Pvt.) Ltd. (SSC) being Pakistan's leading retailer since 1954 has always been at the forefront of taking new initiatives to provide the best experience to our customers across Pakistan. Our operative business is divided into the segments of Retail, Wholesale, and Manufacturing. SSC is a leading player with more than 330 retail stores and 1000 independent retailers in its wholesale network across Pakistan. It operates with the sales lines NDURE, CALZA, Shoe Planet along with a state-of-the-art Shoe Production Facility (SPPL/SSCM). With a workforce of approx. 4500 employees, we are a team that takes immense pride in our rich heritage. We work day in and day out to keep our legacy alive. Joining the SSC family means being part of a very talented, passionate, and innovative team of individuals who work together to excel in the fast-paced and dynamic retail industry of today. SSC MANAGEMENT Leadership: Mr. Shahid Hussain – Chief Executive Officer Mr. Ahmed Hussain – Director Mr. Hamid Hussain – Director/CEO SSCM Mr. Tabish Sharif – Chief Financial Officer Mr. Usman Mir – GM HR Mr. Muhammad Abubakar – GM Merchandising Mr. Sulaiman Maqbool – National Retail Sales Manager Mr. Waqas Altaf – Head of Marketing

Delivering great customer service is a science in itself. Well help you access meaningful insight into your clients and your people to improve the service you deliver. Get the equation right and youll create the perfect chemistry for your business. Creating a great customer experience that is memorable for all the right reasons is a tricky thing to achieve. With so many factors at play past experience, present mood, friendly staff, quality of product, atmosphere, environment, online reputation its hard to see the wood for the trees and know where to focus your efforts. When we started out, our aim was to help our clients see that there is a science to customer service. You can change the variables that balance the equation, as long as you have the right insight and expertise to help you. And we continue to help clients today to achieve real chemistry with their customers to help increase their brand advocacy. Our methodology will help you to know what questions to ask to get answers that you can action. We can map out your customers experiences as they journey through your business, helping you see your brand through their eyes. Well help you better utilise your online reputation to your advantage. And well help you bring your people with you to engage them in your business as your ultimate brand ambassadors. Just get in touch with our friendly team of service scientists to find out more.

Service Skills Academy is closely linked with the community, and offers courses and programs that are highly valued by industry, and provide academic pathways into further education. Service Skills Academy has training centres located in the Gold Coast and Brisbane, with flexible study programs designed to meet academic and industry skill needs. Flexible delivery options are available including classroom, workplace training and online study that are designed to suit your lifestyle. Our experienced lecturers and facilitators will provide many learning opportunities for you. Here at Service Skills Academy we strive to provide a supportive environment to help you learn and grow.

Service Skills Victoria is an industry-owned, not-for-profit organisation working with business, community and government to develop Victoria’s service industries’ workforce. These sectors include tourism, hospitality, events, retail, wholesale, and personal services. With expertise in vocational education, training packages, accreditation and workforce development, Service Skills Victoria operates on a fee-for-service basis. Major Roles: * Engage and advise on skills development needs of Victoria's service industries' workforce * Promote the integration of skill development into industry workforce development strategies * Advance partnerships connecting industry and the learning community * Support the development, implementation and continuous improvement of high quality, nationally recognised training products and services