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Technology Consulting and Staffing Solutions that believes in treating its people with Honesty, Integrity, Respect.

Contact Centre best and leading practices, resources and solutions for North America, and Government. Building CX outcome and feedback frameworks leveraging your business objectives (or government and departmental) operationalizing it through your Contact Centre. BPO's: leveraging our extensive experience with CX, Analytics and BPO's industry to transform your go to market approach to add entirely new, highly valuable and sticky revenue lines to your business, differentiating your position against your competition and enhancing your profits (as well as your customers). Project Examples: • AG Report fixes for contact centres at the Government of Canada • Establishing the first SAAS hosted contact centre 19 years ago in Canada • Implemented 100 successful contact centre solutions • Established Customer Experience and Call Centre strategies and roadmaps for both private and public sector • Established Voice of the Customer Programs • Business Case Development, RFI, RFP, business requirements gathering • Director of Operational Oversight for the 42nd General Election, Call Center design, deployment, management of 6 call centers • WFM and Speech Analytics Implementation, program development and establishment • Call Centre Auditing and Operational Reviews, Target Operating Model and Gap analysis steve.wilton@wiltonassociates.ca Specialties: Auditor General Fix and Analysis for Governments, BPO 2.0 Transformation Services, Contact Center Optimization, Customer Experience, Journey Analytics, Text Analytics, Speech Analytics, Collections Effectiveness, Omnichannel Evolution

Wilton Carpets are proud to be a British manufacturer with a long heritage. The first weaving sheds were based at our Wiltshire site 300 years ago. Today, we design and weave axminster, tufted and wilton carpets for hospitality and leisure venues across the UK, Europe, the Middle East and North America. Our design collections take inspiration from current and classic design trends with styles to suit all venues - whether palace, country club, aparthotel or slick city bar. If you are looking for a bespoke look for your brand, boutique hotel or luxury venue, our team of designers are here to help. We are renowned for creating carpet that complements your interior, reflects your environment, creates the right ambience and leaves a stunning and unforgettable statement. We work with designers, specifiers and end users, going the extra mile to meet your needs whatever your specification, budget or schedule.

Wilton Engineering is a multi-disciplined Engineering Services provider based on a 50 acre site by the River Tees in Middlesbrough, North-East England. We specialise in Engineering Design, Fabrication & Construction, Coatings and Site Services for the onshore and offshore energy industry and possess a strong and diverse portfolio of successfully completed projects. Since being established in 1994 we have developed strong relationships with our clients and local businesses, and are proud to be a prominent member of industry in Teesside.

Wilton Lacrosse Association, a 501(c)(3) for community-based lacrosse programs in Wilton Connecticut.